We ship to the United States, United Kingdom, Canada, Australia, New Zealand and more. Standard Shipping is free over $59 and Priority Insured Shipping is free over $79.

After 1-3 business days processing, Standard Shipping takes 7-14 business days and Priority Insured Shipping takes 5-10 business days. These are estimates and may vary depending on your location and customs processing.

Priority Insured Shipping is a faster delivery option with full tracking and shipping insurance included. It means your order is protected against loss or damage in transit, giving you extra peace of mind.

Depending on your country, customs duties or import taxes may apply on arrival. These charges are set by your local government and are not controlled or collected by Vitalipup. We recommend checking your country's import thresholds before ordering.

We offer a 90-Day Satisfaction Guarantee. If you are not satisfied for any reason, contact us within 90 days of delivery at support@vitalipup.com. Unopened products are eligible for a full refund. Opened products are eligible for store credit or a partial refund at our discretion.

Cancellations must be requested within 1 hour of placing your order as orders move into processing quickly. Contact support@vitalipup.com immediately if you need to cancel. After this window we cannot guarantee we can accommodate the request.

Contact us at support@vitalipup.com within 48 hours of delivery with clear photos of the damage. If approved we will send a replacement at no cost. If a replacement is not available a refund will be issued.

Taurine is a naturally occurring amino acid that is generally well tolerated. However if your dog is on a prescribed medication protocol, consult your veterinarian before adding any supplement to their routine.

Our Auto Ship subscription delivers your order every month at 20% off the regular price. There is no minimum commitment and you can cancel anytime through your customer portal. No phone calls, no hassle.

Email us at support@vitalipup.com and our team will get back to you as quickly as possible. We are here to help with any question, concern or order issue.